About the Service Advisors 

Verena Somer, Principal Consultant, is a veteran of the service industry and the leading designer and proponent of the "Culture of Service" movement. She has 25 years experience working with Corporate and Small Business clients, and is skilled at customizing “NO-COST” strategies and tools that help you keep existing clients, get new clients, and, in general, rev up your “Word of Mouth” engine.

Verena has been continuously recognized for her achievements and regularly promoted into a wide range of positions. Her success at converting the “unhappy” customer into a super-loyal follower, got her appointed as the Director of Service for a major health care organization in one of the largest, most complex and heavily-regulated markets in the business. 

What Can You Do By Tuesday? Read The 11% Solution and Verena guarantees that you'll walk away with some ideas that you can implement the minute you turn the knob on your office door! 

The Service Advisors Team

Bob Sharpe, Entrepreneur, is a Certified Advertising Specialist and a self-published author. He is the co-developer of an internet marketing system that is now used by thousands of network marketers and health benefits agents. He has developed multiple streams of income on the internet. In the past decade he has earned almost $500,000 in residual income from the Internet.

Some of his web sites are:

www.EconomyHealthCare.com
www.VideBytes.com
www.DentalPlanPro.com
www.DeregCA.com
www.Yingwen.cn

Sylvia Ramos, Realtor®, is a role model for how to build a successful business based on customer service skills.  She is an expert at getting new business based on the relationships she cultivates with clients, and when it comes to generating referrals, she doesn’t leave anything to chance.  She knows that there is a specific strategy for getting people to talk about her, and she is very serious and purposeful regarding this “no cost” method of advertising.  For example, she keeps a steno pad with a daily list of her “call backs” and “to do” items, and refers to it constantly throughout her day.
 
Sylvia has a motto that she lives by:  “I provide enthusiasm, hard work and tireless hours for you.  Your next appointment is with me.”  Check out this Service Advisor at http://sylviaramos.com/.

Daphna Hernandez

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